Ordering Policy + Product FAQs

You can pay for purchases using a major credit card, including Visa, MasterCard, American Express, Discovery and Pay Pal.

We are unable to ship to multiple shipping addresses in one order. If you’d like to ship to multiple addresses, please place a separate order for each unique address.

When your order is received, we’ll send you an email to confirm it. If for any reason you do not receive this email, please check your spam/junk mail folders. If you still have not received any confirmation from Sweet Living Company, please contact us.

Contact us, explaining the problem. We will do our best to help you sort it out.

In the unfortunate event that your order has not arrived within the time frame specified, please contact us, quoting your order reference.

Sweet Living Company reserves the right to adjust our prices at any moment due to fluctuations in the market.

At Sweet Living Company, we select the purest natural ingredients that are available to us at any given time. We reserve the right to change suppliers as and when our needs for specific ingredients change. We also choose ingredients based on locality and seasonality. For these reasons, Sweet Living Company reserves the right to change suppliers at any given time. Our priority is to immediately update the ingredients information list accordingly, however please allow 24-72 hours for this to take effect. Also, as ingredients are continually sourced from various suppliers, locations and during different seasons, their colour/aroma/consistency may vary slightly.

Sweet Living Company is currently offering $13 flat rate shipping within Canada, and $23 flat rate shipping within the US. Any US duties and taxes incurred from cross-border shipping will payable by the customer on delivery, therefore we recommend that you inform yourself of the US customs policy. Check our Canada/US Stockists to find product near you.

Please allow 3-5 business days to process your order. Shipping time will depend on your location and whether you live in a major postal delivery area. Please see Shipping Speed to estimate your delivery date.

Canada

XpressPost – This is the default shipping method for Canadian orders. A tracking number will be provided once the parcel is shipped.
Alberta/Saskatchewan: Packages sent by Xpresspost are delivered in 1-3 business days. Packages sent to other major Canadian cities are delivered within 3-5 business days. Please note that packages sent to small towns and rural areas may take a day or two longer. We charge a flat rate of $13 per order within Canada (this does not apply to wholesale orders).

Please note that shipping times may be longer during the holidays.

United States

We ship via Canada Post Tracked Packet USA, which includes a tracking number and up to $100 insurance. Parcels are delivered in 5-10 business days. We offer a $23 flat rate shipping charge for US orders. Please note that any US duties and taxes incurred from cross-border shipping will payable by the customer on delivery, therefore we recommend that you inform yourself of the US customs policy. Check our US Stockists to find product near you.

Please note that shipping times may be longer during the holidays.

In the event that a package arrives with damaged contents, please do the following immediately:
1) Take photos of the original packaging, being careful to document the damaged parts
2) Take photos of the damaged items
3) Contact us within 48 HOURS of receipt of the damaged parcel.
These steps are necessary to ensure that your items are promptly replaced and that the responsible parties are held accountable.

If the customer is responsible for supplying an incorrect shipping address or the package is refused at the destination, the customer will be responsible for any additional shipping fees.

We cannot refund or accept returns/exchanges on items that have been opened, damaged, shipped for wholesale orders, or because a customer has a change of heart. Please note: skin chemistry varies from person to person. If you have a history of sensitive skin or allergic reactions, please test any skincare product you purchase on a small area inside your wrist for 2-3 days prior to using. Although we use the purest and most gentle natural ingredients, Sweet Living Company cannot guarantee that customers will not experience skin reactions, and cannot be held responsible should any occur.

If you have a concern about a product, please contact Sweet Living Company within 1 WEEK of receiving your order, and we can work together towards a successful outcome. Please note that all shipping costs will be at the customer’s expense.

Products sold On Sale are always Final Sale.

Refunds may be issued if Sweet Living Company is at fault for the cause of the return. We are unable to accept returns because of changes of heart by the customer. The refund will be made via the original method of payment used. We will notify you by e-mail when the refund has been processed. Please allow up to 14 DAYS for the credit to appear.

If you have a concern about a product, please contact Sweet Living Company within 1 WEEK of receiving your order, and we can work together towards a successful outcome. Please note that all shipping costs will be at the customer’s expense.